We hope that you and your family continue to stay safe and healthy during this COVID-19 pandemic. We are now able to safely expand the types of cases that we are seeing. This means if your pet needs surgery and can’t wait an extended amount of time due to various factors such as pain and risk for longer term issues, our surgery team would be happy to discuss options with you.
If you feel your pet’s health issue meets the above criteria, don’t worry. We’re here for you, just follow these steps:
- Call First: If you feel your pet needs surgery, give us a call at 781-326-2140 or email us at email@example.com first. Our team members will be available during our normal business hours. We will collect your pet’s records for review and call you back to let you know if we have the ability to perform the surgery at this time.
- Curbside Service: If our plan includes a visit to our hospital, we will provide specific instructions for your visit when you call. Please remain in your vehicle and call us when you arrive. After speaking with our team members, your pet will be escorted into our hospital while you remain in your vehicle. Please be sure to have your cell phone on you, as we will call you to discuss the visit and arrange payment. This means that unfortunately, you will not be able to come into the hospital to accompany your pet during their visit. However, rest assured that our teams are fully trained in safe pet handling and of course, we’ll give them some extra love to make their experience as comfortable as possible.
- Check Back Often: Developments are happening rapidly in this public health crisis. Our teams are monitoring carefully and we may need to update our operations plans and our hours as time goes on. We’ll keep you updated here on this page and on our social media sites, so check back often for updates.
If you are feeling sick or have any flu-like symptoms, we ask that you let us know right away. If your pet needs to be seen, for the safety of our staff, we ask that you have another family member or friend who is not sick to bring your pet in.
Please make sure that you and your family are following the CDC Guidelines, guidance provided by our local and state governments and above all, be safe!
The American Veterinary Medical Association is constantly updating their FAQ page for pet owners on the latest COVID-19 updates. Click here to read more.
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